| New Service Request Login HelpDesk Home View my tickets |
Submit a Support Ticket for CTI RUM
¡AVISOS IMPORTANTE!*Para Ajustes de Matrícula y asuntos relacionados a la matrícula, contacte al consejero académico de su departamento o visite https://www.uprm.edu/matricula para instrucciones y más información. Las solicitudes en esta página son exclusivamente para los servicios que ofrece el CTI.
*Para Tickets relacionados al Portal de la UPR en https://portal.upr.edu, visite el siguiente enlace: UPR Helpdesk
Select from the following options:
Cartero Mailer & Events Webpage
Computer Services
- Configure / Repair an existing Computer
- Install / Configure a Computer Software
- Install / Configure a Printer
- Install a new Computer
- Problem with projection in a classroom
- Report a Virus related problem
- Tech Consulting
Conferences and seminars request
CTI Consulting
- General CTI Service Consulting
- Problem using an Office Application
- Problem using the Portal Colegial
Moodle Services
Network Services
- Install / Configure a Network Equipment
- Report a problem accessing Internet
- Report a problem accessing the Campus Wireless Network
- Request a network cable installation
- Request DNS Registration
- Request Firewall Access
- Request VPN Access
Problems with an account or credentials
- I can not login with my username or password to home.uprm.edu
- I can not login with my username or password to portal.upr.edu
- I can not login with my username or password to RUMAD
- Problem accesing my email at upr.edu
- Problem accesing my email at uprm.edu
- Request create Institutional Office 365 account
Programming Services
- Create a survey in home.uprm.edu
- Create conference payment client and registration page
- Develop a new application in Mi Portal Colegial / NewWeb
- Develop a new program in RUMAD
- Modify existing application in Mi Portal Colegial / NewWeb
- Modify existing program in RUMAD
Report a problem with a web page or content
- Report a Broken link
- Report a copyright violation
- Report incorrect functionality, behavior, or a bug
- Report incorrect information
- Report vandalism or abuse
- Report web content accessibility issue
- Report web content that renders incorrectly in your browser
Reports and Data Extracts/Updates
System Administration and Operational
- Administrator Permissions and Roles
- Command Procedures
- Printer Permissions and Configuration
- Problems with UFIS
- Renovación Servidores Virtuales
- Rollover scheduling data for a course subject
- Update or data rollover for a system
- Virtual Hosting Services
Website Services
- Add webcast to a web page
- Create a new web page for an existing web site
- Create URL or link for webpage / website
- Modify or update web page content
- Remove URL or link for webpage / website
- Schedule or request a webcast
- Update URL or link for webpage / website
- Wordpress website webpages